Complaint Redressal Process
The following procedure shall be followed for registering your complaint with us-
- Level 1 :- All the clients having complaint regarding any service or otherwise shall write a mail at email@example.com. To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours w.r.t redressal of such complaint.
- Level 2 :-If the client still wants to escalate the complaint, he/she can approach (Compliance officer) at firstname.lastname@example.org. Officer shall ensure to resolve the redressal within a time frame of 48 hours.
- Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
- 1.) Most complaints posted on the forums are from smaller competitors who just want to steal clients by posting their own number over there.
- 2.) Many forums and boards are into the business of harassing genuine companies by posting fake complaints and then asking the company to pay to remove these complaints.
- 3.) These so called complaint companies do extensive SEO of their pages so that genuine companies get forced into paying money to them.
- 4.) Beware of the following complaint forums/boards as they do not even have a contact address and are mostly online goons into the business of harassment (list names of these boards here).
“If you wish to talk with our Customer care Representative on our services kindly Contact us at or +919111199933, If you have any complaint of First Adviser Research then just drop a mail to email@example.com or firstname.lastname@example.org.”